Placing an order on our website is simple and secure. Select the desired product, choose the size or available options, and add it to your cart. Once you complete checkout, you'll receive a confirmation email with all the details. Each order is carefully prepared and shipped promptly.

If you need to change or cancel an order, please contact us promptly at web@jwsaxmilano.com , including your name and the order number you wish to cancel. We will do our best to accommodate your request before your order is processed and shipped. However, we cannot guarantee changes after your order has been confirmed.

We accept the following payment methods, all protected by advanced security systems:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank Transfer (you will receive the IBAN in the order confirmation email)
• Apple Pay / Google Pay (where available)

All payments are handled via SSL encrypted connection to ensure protection and confidentiality.

Absolutely. You can enter your billing information during checkout. If you'd like an invoice in the name of a company or have any special requirements, please contact us at info@jwsaxmilano.com

Absolutely. Our system uses certified payment technologies and advanced security protocols. No sensitive information is stored on our servers. Each transaction is authenticated according to 3D Secure standards.

Our team is at your disposal for any need.

• Contact us by email: info@jwsaxmilano.com
• Or on WhatsApp: +39 0776310964

We are available every day, except Sunday, until 9:00 PM.

All orders are processed within 24 business hours of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

All orders are shipped via express courier. Delivery times vary depending on the destination:

• Italy : 1–2 working days (Islands 3 days)
• Europe : 2–4 working days
• Remote areas : times may extend slightly
• Rest of the world : 3-5 working days

We do our best to ensure timely and reliable deliveries in every case.

As soon as your order ships, you'll receive an email with a tracking code so you can monitor its status in real time via the courier's portal.

The courier will make a new delivery attempt or leave a note with instructions for collection at a collection point or depot.
We still recommend that you follow the tracking to avoid delays or automatic returns.

Yes. We accept returns within 14 days of delivery, in accordance with European legislation on the right of withdrawal.
The product must be in perfect condition, unused, complete with tags and original packaging.

Yes. The first return for each order is free for all shipments within the European Union. We will provide you with a prepaid label and detailed instructions for collection or return. Any subsequent returns for the same order will be at the customer's expense.

Contact us by email at info@jwsaxmilano.com or on WhatsApp +39 0776310964 , indicating your order number and the reason for the return. We'll guide you step by step, providing you with everything you need to proceed quickly and easily.

We only accept items that meet the following criteria:

• Not worn or used
• In like-new condition
• With labels, seals and original packaging intact

Any damaged, used, or incomplete items will not be accepted.

Yes. If you'd like to exchange your item, please contact us within 7 days of delivery. We'll help you check the availability of the new item and collect the replacement item.

All exchanges are free , only once per order.

Once we have received and verified the returned product, we will process the refund within 7 working days , using the same payment method used for the purchase.
You will receive an email confirmation upon processing.

In case of error or defect, please contact us within 48 hours of receipt.
We will promptly replace the item or offer you a full refund, including any incidental charges.